Any airport reservation canceled within a three (3) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses.
NO SHOW POLICY
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with The Total Car Service Customer service after 30 minutes for domestic flights or 60 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses.
(Events): All cancellations for Sedans, SUVs and Vans booked for three (3) hours or greater requires full payment at time of booking that becomes non-refundable. A contract credit will apply, if a cancellation is made after deposit is made.
Absolutely No Smoking of any type will be permitted inside vehicles. Smoking on-board TTCS vehicle shall incur a $150.00 cleaning fee assessed to the Customer’s credit card.
Use of illegal substances, unruly behavior such as fighting, verbal abuse, violence or anything deemed inappropriate or unsafe by the driver is grounds for immediate termination of the charter on site without refund. TTCS and its drivers reserve the right to eject any individual(s) whom they deem disruptive, intoxicated or pose a safety threat to themselves or others.
A credit card is required to make a reservation.
ANY AND ALL DEPOSITS, PAYMENTS OR ANY ADVANCE PAID MONIES, ARE NON-REFUNDABLE FOR ANY REASON. THE COMPANY CAN NOT BE HELD LIABLE IN THE EVENT OF MECHANICAL BREAKDOWN WHILE ON ANY CHARTER AND WILL ONLY BE HELD RESPONSIBLE FOR MAKING UP ANY LOST TIME AT A MUTUALLY AGREED UPON DATE.
Any reservation for our limousine or mini-bus that is cancelled within a one week (7 days) of the scheduled pick-up time will be subject to a full charge of the hourly rate for the required minimum hours that was agreed upon at the time of booking less the deposit.
By booking a limousine you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.
The purchaser agrees to be fully liable for all charges that may incur at the discretion of PGF, LLC dba The Total Car Service.
I. General Terms
The rental contract between the purchaser/client and The Total Car Service (TTCS) is made with the information and the terms provided at the time of booking. All of the given information provided by the purchaser/client is binding and cannot be changed without TTCS’s acceptance.
II. Pricing & Payments
All payments are considered NON-REFUNDABLE and NON-TRANSFERRABLE. Any reduction of service time and/or services does not warrant a reduction in total balance owed to TTCS.
Payment Types :
A) Credit Cards – All payments made by credit card are subject to a non-refundable 4% service fee. It is not necessary for TTCS to obtain a signature from the purchaser/client to authorize credit card payment from transactions made via telephone or online. TTCS is authorized to charge the credit card on file for any and all past due balances.
B) Cash and Check Payments – Can be mailed or dropped off in person to our office at a pre-determined time. It is recommended that cash payments are hand delivered to our staff. Cash sums received by chauffeurs are considered gratuity and are non-refundable.
Due Dates :
A) Standard Terms – A non-refundable payment of 50% is within 7 days of your booking confirmation and final payment is due 30 days from service. If you are booking less than 30 days , from service, a non-refundable payment in full is required within 7 days of receiving your booking confirmation or 24hrs before service, whichever is first. Any additional charges incurred during service will be charged to the credit card on file.
A) Admin Costs – This is associated with the booking and upkeep of the account from helping build and manage the transportation itinerary to checking up with the clients and handling payments and insurance requirements. This is a non-refundable part of all reservations.
B) Vehicle Rental – This is includes maintenance and repair, vehicle insurance, and detailing among many other things that make your rental possible.
C) Service Costs – This is related to the customer service received during service from great communication with our operations team to attention to detail and timeliness on the part of our drivers and servers.
D) A La Carte – This covers decorations, floral enhancements and drink/food packages that are added to a service or vehicle rental at the request of the purchaser/client. These are non-refundable items.
While we send out many confirmations and reconfirmation prior to service, we request that client call and confirm the times and addresses 48 hours before your scheduled charter time. If confirmation is not made, TTCS is not responsible for errors associated with your charter. Make sure you provide us with detailed directions to reduce error.
IV. Rental Capacity
Our seating capacity is based on the “average” sized person per federal regulations. Overloading the vehicle is dangerous and can cause damages. Any delays or damages related to overloading will be the sole responsibility of the purchaser/client.
V. Authorized Personnel
Purchaser/client gives authorization for anyone listed under “Event Planner” to request changes and add/remove services from their reservation.
VI. Charter Time
It is of particular importance that the purchaser/client makes allowances for anticipated delays and adheres to the agreed time schedule..
Time Changes : In the event that the purchaser/client wants to change the time of the itinerary, they may do so, only if TTCS is able to accommodate. Please be advised that we may not be able to make any changes to times once the charter is retained due to scheduling conflicts. There are no refunds for unused time.
Delays : TTCS is not responsible for traffic delays or delays caused by directions given to the driver by passengers before or during the charter.
Overtime : TTCS cannot guarantee the availability of overtime but will do what they can to accommodate the additional needs of the purchaser/client. Overtime starts at 1 minute past the agreed end time and is billed in 15 minute increments at the standard rate in which it was reserved. If the overtime interferes with another charter, the purchaser/client will be held responsible for the monetary refund, if applicable, to the waiting party.
No Shows : A reservation will be considered a “no show” 30 minutes after the scheduled pickup time if the purchaser/client has not made contact with the driver or our staff. Refunds will not be granted in the event of a “no show”.
The client/purchaser accepts full liability for all damage(s) done to the vehicle either by yourself or your guests during your charter. You understand that the vehicle has been inspected prior to your charter and found to be of sound condition. You have the right to request an inspection prior to and/or at the conclusion of your charter WITH your driver. If inspections are not requested then any complaints related to the vehicle are void. The purchaser/client agrees that TTCS and anyone associated with the charter/service holds no liability for the purchaser/client’s actions or the actions of it guests during or after the conclusion of the charter. Purchaser/client agrees to be solely responsible for actions, decisions and judgments made and exercised during and after the conclusion of the charter. Purchaser/client agrees to hold harmless for any and all losses or illegal charges they or any other person or entity may suffer
If the driver determines that the behavior of you or your guests for any reason is out of control, unsafe, illegal, dangerous, belligerent, or irresponsible to lives and property, he/she may terminate the charter immediately without a warning. If a driver terminates charter due to guest’s misconduct, there will be no refund or credit of any kind.
We reserve the right to refuse service when deemed necessary. Our driver reserves the right to refuse travel on certain roads. Do not ask driver to do anything that will require he/she to leave the vehicle unattended.
TTCS recommends that all personal valuables be removed from the vehicle when unattended. We will not be held responsible for any lost, stolen, or damaged articles.
$5.00 per broken/missing glassware.
$30.00 per broken/missing crystal.
$50.00 minimum for each burn, rip or tear to upholstery.
$150.00 minimum for extensive cleanup (spills, smoking, trash, etc.)
$250.00 minimum for shampoo and disinfecting (due to bodily fluids)
$300.00 minimum for each act of vandalism.
$300.00 minimum for any escape hatch/roof damages.
VIII. Mechanical Malfunction – What to Expect
Prior To Service : In the event of a mechanical malfunction, TTCS will notify purchaser/client immediately of the issue and set aside a substitute vehicle(s) while the issue is addressed. If the issue cannot be resolved by the agreed upon service date, purchaser/client will have the option to cancel their reservation for a full refund minus any admin costs. If the substitute vehicle is of lesser value, the difference will be returned after service has been performed.
During Service : In the event of a mechanical malfunction during service,TTCS will notify purchaser/client in a timely manner. TTCS is authorized to use a substitute vehicle(s) or contract with another company in order to satisfy the reservation. Should the breakdown of the vehicles cause passengers to arrive in excess of 30 minutes late to the designated event location, TTCS will reimburse the client for any alternate transportation and/or vendor fees resulting from the late arrival of guests not to exceed the amount of the original contracted amount with TTCS.
Non-Mechanical Failures : Since TTCS offers high-tech-equipped vehicles, sometimes temperature and excessive use of all power-operated equipment might be subject to failure under these excess stresses. This will not interfere with the safety of the vehicle itself and therefore will have no effect on continuing services or cost of the contracted charter.
Air Conditioning Failure : Please be aware that large vehicle AC systems are only able to effectively cool 20 degrees below the heat index. Please prepare accordingly for days with a heat index above 95 degrees. In the event of an Air conditioning failure, TTCS will offer a refund on the Vehicle Rental costs only.
IX. Refunds – What to Expect
In the event that a service is not rendered by TTCS, a refund of that service minus any admin costs may be granted. This excludes situations such as cancellations by the client, force majeure, or inaccurate schedule information (see the cancellations section for more info). If TTCS does not receive a written complaint within 48 hours from the end of the contract time, client agrees that they are 100% satisfied and happy with all services provided and there are no valid complaints and Client/Purchaser is not entitled to a reimbursement of any kind. Client understands that this would be a separate case from this main contract and therefore have no dispute in general against TTCS and the payment client authorized.
Admin Cost Refunds : These are non-refundable under any circumstance.
Service Costs Refunds : This type of request relates to chartered service only and covers driver and server performance. Refund may not exceed the amount paid under “Service Costs”.
Vehicle Rental Refunds : This type of request relates to the vehicle and it’s ability to carry out the agreed reservation. Mechanical malfunctions in which a substitute vehicle was accepted and replaced do not apply. Refunds may not exceed the amount paid under “Vehicle Rental”.
Refunds are processed via our Billing department and can take anywhere from 7-14 days to arrive via check.
All cancellations have to be submitted in writing. Any changes to the initial reservation have to be confirmed with TTCS. TTCSreserves the right to terminate this or any other contract for noncompliance of the above requests.
If the contract is cancelled or services are reduced after it is signed, TTCSis still authorized to collect the remaining balance in full. If the vehicle is rented again on the cancelled rental date for the same amount by another client, TTCS will grant a full refund.
Force Majeure – Neither TTCS or the purchaser/client shall not be deemed in default of the terms and conditions, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or other similar events beyond the reasonable control of the party, provided that the party relying upon this provision: (a.) gives prompt written notice thereof, and (b.) takes all steps reasonably necessary to mitigate the effects of the force majeure event.
If a force majeure event extends for a period in excess of 30 days in the aggregate, either Party may immediately terminate this Agreement upon written notice.
I , the purchaser/client, am satisfied with the terms and conditions above and fully understand and agree. If, for any reasons, I am not fully satisfied with the services I receive, I have 48 hours after the completion of the job to file a complaint in writing via email at email@example.com with "I am unhappy" in the subject line.
Legal Terms and Conditions TTCS Savannah/Charleston Express is managed by PGF, LLC. Tickets are non-transferable. The unauthorized resale of TTCS Savannah/Charleston Express tickets are strictly prohibited. Tickets are valid only for the schedule, date and time for which purchased. Seats are reserved only with full payment. Seating is on a first come/first served basis, without regard to race, color, creed, orientation, national origin, or any other protected characteristic.
Fares are valid only for the schedule, date, and time for which quoted. Discounted fares are subject to date, time and schedule restrictions. Express rate is exchangeable if ticket is canceled more than 24 hours prior to departure time. Fares are payable only in U.S. dollars.
Departure dates, times, and departure/arrival locations may change based on construction, special events, weather, and any other special circumstances. PGF, LLC will communicate, to the greatest extent possible, any changes to schedule and departure/arrival locations to all confirmed passengers. In the event of special circumstances where schedule and/or departure/arrival locations are changed, accommodations for all passengers will be made to the greatest extent possible, either through reassigned tickets, refunds, vouchers, or other compensation. TTCS Savannah/Charleston Express is not responsible for delays caused by breakdowns, road conditions, weather, or other conditions beyond reasonable control.
PGF, LLC values the comfort and safety of all passengers and operators and reserves the right to remove passengers that threaten this comfort and/or safety. Accommodations will be made to ensure any removed passenger’s transportation needs are met, at the expense of the removed passenger.
Liability for luggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. For a list of items which are not acceptable for carriage, please read under the Policy and Terms: PGF, LLC reserves the right to open and inspect baggage.
PGF, LLC is unable to accommodate passengers remaining in a wheeled mobility device during travel on the TTCS Savannah/Charelston Express. Folding wheelchairs, walkers, or other mobility equipment can be stored in the rear baggage compartment, but must be identified during the booking process to ensure accommodation.
PGF, LLC is responsible only for transportation on its own vehicles in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, except as imposed by law. In no event shall PGF, LLC be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
No Concealed Weapons of any kind are prohibited on board all vehicles under The Total Car Service Umbrella.
Pets are not allowed except for service animals with proper paperwork.